I was responsible for creating the new layout of the Customer Service Knowledge Base by rewriting the CSS, making it responsive and up-to-date. I also doubled as an graphic designer and created their new logo - CSKB, infographics, announcements, and posters. My time with eBay was fantastic, knowing that what I helped create is being used globally amongst the customer service team with ease. I was responsible for the “Favorites” section in the CSKB, because we know we all have our favorite answers.
I joined a team of developers with the fantastic variation of knowledge and skills which we shared amongst each other. We shared concepts, behaviors, and motivations to reach solutions to come up the easy to use and format knowledge base.
From the original plan we researched, my job was to simplify the existing knowledge base platform for the user with easier to use navigation and user interface. I created sketches, wireframes, frameworks, and prototypes.
Just after a few wireframes, mockups, prototypes, and extensive QA - I would deliver the work to the development team and adjust anything if needed. Deliverables where always included with screenshots and mock-ups so questions or guess work were ever involved.
Months of preparation and testing, announcements, QA'd, and a very happy customer service base - the new CSKB was launched - party included!